Returns and refunds

30-day returns

You can return a part within 30 days of delivery if it’s unused, in its original packaging and complete with any hardware it came with. There’s no restocking fee.

What can’t be returned

Parts that have been painted, drilled, cut, trimmed, installed or otherwise modified can’t be returned. Always test-fit a part on your car before you paint or modify it.

How to return a part

1. Request a return with your order number, the part you’d like to return and the reason. Bought on eBay or Amazon? Start the return there.
2. We’ll reply with the return address and instructions. Please don’t send a return without contacting us first.
3. Pack the part securely and ship it with a tracked service. Keep the tracking number.

Who pays return shipping

You pay the return shipping, unless the return is because of our mistake (a wrong or defective part, or one damaged in transit) or it’s covered by our fitment guarantee. In those cases we cover it.

Fitment guarantee

If we list a part as fitting your car and it doesn’t, we cover the return shipping and refund the part in full, including the original shipping. Our parts are made for the factory bumper and body, so this doesn’t cover aftermarket or replacement bumpers and panels, which can differ in shape. The part must be unpainted and unmodified.

The guarantee covers a part that’s wrong for your car: one shaped for a different model, or whose mounting points don’t line up with the factory bodywork. Small gaps, and warming or flexing a polyurethane part so it follows the shape of your bumper, are a normal part of installing aftermarket body parts and don’t count as not fitting.

Refunds

Once we receive and inspect your return, we refund it to your original payment method within 14 days. Your bank or card issuer may take a few more days to show it. Original shipping charges are refunded only when the return is because of our mistake or the fitment guarantee.

Exchanges

To swap a part for a different one, return the original and place a new order for the part you want.

Cancellations

You can cancel an order free of charge until it ships. After that, return it as described above.

Damaged in transit? See Shipping policy. Questions? We reply Monday–Friday within 24 hours. Our business hours are 10 a.m.–5 p.m. Pacific time, Monday–Friday.